1. Refund Policy – Online Payments

1.1 Chargeback Transactions

In the event of a chargeback or payment dispute, customers are requested to contact AVG Motors Pvt Ltd with the relevant transaction details and supporting documents. Customers may also contact their respective bank or card issuer to raise a chargeback request.

Approved refunds will be processed through the original payment method wherever possible. In cases where an alternative refund method is necessary, the Company may arrange the refund through an appropriate alternative method, subject to applicable laws and customer consent.

Refunds will generally be initiated within 30 working days from the date of approval. The time taken for the refunded amount to reflect in the customer’s account may vary depending on the bank or payment service provider. No cash refunds will be made.

1.2 Fraudulent or Duplicate Transactions

Customers who notice any fraudulent, unauthorised or duplicate payment transactions are requested to contact AVG Motors Pvt Ltd immediately with the relevant transaction details.

The Company will investigate such complaints and coordinate with the concerned bank or payment service provider, wherever necessary, to resolve the issue in accordance with applicable policies and regulations.

1.3 Server Downtime or Session Timeout

In case of server downtime, payment gateway errors or session timeouts during an online transaction, customers are advised to check their bank account or payment statement before attempting another payment.

If the amount has been debited but the transaction status is unsuccessful or unconfirmed, customers should contact AVG Motors Pvt Ltd immediately with the transaction reference number.

The Company will verify the transaction status with the concerned payment service provider and initiate the applicable refund or payment confirmation process.

1.4 Refund Eligibility

Customers may be eligible for a refund under the following circumstances:

  • Delay in issuing or delivering the booked product or service, except where such delay is caused by circumstances beyond the Company’s reasonable control.
  • The product or service delivered is materially different from what was confirmed at the time of booking.
  • Non-confirmation or non-approval of the booking or transaction by the Company.

Approved refunds will generally be initiated within 30 working days from the effective date of cancellation or refund approval, as applicable.

2. Cancellation Policy

  • All cancellation requests must be submitted in writing through email to ninuchandran@avggroup.net.
  • A cancellation request will be considered effective from the date and time it is received by the Company.
  • Customers are requested to provide their booking reference number, registered mobile number, and payment details when submitting a cancellation request.
  • Cancellation and refund requests will be reviewed and processed in accordance with the applicable booking terms and refund eligibility conditions.
  • Any applicable cancellation charges, if permitted by law, will be communicated to the customer before processing the cancellation.

For cancellation-related assistance, customers may contact the Company through its official customer support channels.

3. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising out of or in connection with these Terms and Conditions shall be subject to the jurisdiction of the competent courts in Kerala, India, without prejudice to any consumer rights or remedies available under applicable Indian laws.